Frequently Asked Questions

Table of Contents

Ocusell is currently integrated with The MLS of Greater Cincinnati and the Northern Kentucky MLS. Our integrations allow you to import your property listings from the MLS to seamless track and manage the listings.
Yes. While Ocusell does not have a mobile app yet, the platform is mobile friendly on all devices! Just go to on any device to login to your account.
We take your data security very seriously. Information sent to and from Ocusell is encrypted in transit with SSL/TLS, and data is stored in our secured database. We will not sell or provide user data to any 3rd party unless you’ve given us explicit permission to do so.
Our team is available Monday-Friday 9am to 5pm Eastern time. Call us at 833-OCUSELL or email and we will get back to you ASAP!
Ocusell’s pricing plans are based on # of active listings a month. With Ocusell, there is no limitation on the number of seats per account. Click here to view our pricing plans.
Yes. Ocusell offers both monthly and yearly subscription plans. We recommend opting for the yearly plan, which will save you 15%.
To upgrade your account plan to best fit your number of active listings, please call us at 833-OCUSELL or email
To update your payment information, select Payment Settings in Settings. Under Payment Method, click Change. Enter your updated credit card information and hit confirm to save!
To update your personal profile, go to Settings and select Account Settings. From there, quickly update any of your personal information. Click Save Changes in the lower right corner to save updates.
To adjust your notification settings, navigate to Settings and click Notification Settings. Switch the toggles on or off to select what you want to be notified of and where you want to be notified (email, in-platform, or both).
Notifications will appear in the bell icon found in the right corner of the top toolbar.
Reset your password by clicking forgot password in the account log-in screen. A reset link will be sent to your email!
Ocusell’s marketplace is a one-stop-shop for visual media services. Simply select a service(s), provide your preferred times for the service, and our team will match you with a highly rated professional.
Our vendors are sourced from Cincinnati-based visual media company, Oval Room Group. Click here to learn more about Oval Room Group.
Our marketplace offers a wide range of professional services to elevate your listings! Choose from: Professional Photography, Videography, Virtual staging, renovations, 3D tours, ariel visuals, and enhancements.
The cost of services varies depending on the services selected and square footage of the property. After requesting a service(s), a member of Oval Room Group will reach out with a quote and more details.
Payments are made directly to vendors. Users will be invoiced upon delivery of visual assets.