Frequently Asked Questions

Ocusell is a collaborative listing technology built for Residential Real Estate Professionals. The platform allows agents, teams and brokerages to manage key aspects of the listing process in one central location, all while remaining 100% compliant with MLS regulations
Ocusell is currently available to members of the MLS of Greater Cincinnati. If you would like to speak with us regarding MLS partnerships, please email info@ocusell.com or visit our contact page.
Yes. While Ocusell does not have a mobile app yet, the platform is mobile friendly on all devices! Just go to Ocusell.com on any device to login to your account.
We take your data security very seriously. Information sent to and from Ocusell is encrypted in transit with SSL/TLS, and data is stored in our secured database. We will not sell or provide user data to any 3rd party unless you’ve given us explicit permission to do so.
Our team is available Monday-Friday 9am to 5pm Eastern time. Call us at 833-OCUSELL or email support@ocusell.com and we will get back to you ASAP!
Ocusell’s pricing plans are based on # of active listings a month. With Ocusell, there is no limitation on the number of seats per account. Click here to view our pricing plans.
Yes. Ocusell offers both monthly and yearly subscription plans. We recommend opting for the yearly plan, which will save you 15%.
To upgrade your account plan to best fit your number of active listings, please call us at 833-OCUSELL or email support@ocusell.com
To update your payment information, select Payment Settings in Settings. Under Payment Method, click Change. Enter your updated credit card information and hit confirm to save!
To update your personal profile, go to Settings and select Account Settings. From there, quickly update any of your personal information. Click Save Changes in the lower right corner to save updates.
To adjust your notification settings, navigate to Settings and click Notification Settings. Switch the toggles on or off to select what you want to be notified of and where you want to be notified (email, in-platform, or both).
Notifications will appear in the bell icon found in the right corner of the top toolbar.
Reset your password by clicking forgot password in the account log-in screen. A reset link will be sent to your email!
The listing dashboard is your primary workspace in Ocusell. Quickly get an overview of all your listings, edit existing listings, and create new listings.
To create a new listing, select ‘+ New Listing’ in the top right corner of your listing dashboard. Enter the property’s address and the listing will be populated to your dashboard. Flow through the listing input form, save as you go, and schedule a date and time for listing activation to the MLS.
To make edits to your listing, hover over the listing in the dashboard. Select the pencil icon and edit as needed. Changes are saved automatically.
In order to activate and display listings on the MLS, your MLS membership must be validated. To do so, Ocusell requests your MLS credentials at the time of your first listing activation. Your MLS credentials will be saved in Account Settings.
Ocusell enables users to collaborate with anyone involved in the listing process! To invite a collaborator, navigate to your collaborate dashboard in the left toolbar. Select Send New Invite to invite a new collaborator to Ocusell.
Collaborators can be assigned to view only or edit permissions. View only collaborators can view and interact with the property site. Edit collaborators can make edits to the listing input form.
To change the settings of a collaborator, click Collaborate in the left toolbar bar of your dashboard. Under My Collaborators, navigate to the collaborator you wish to edit and click View. From there, you can edit the permission, change the role type, or remove a collaborator entirely.
Nope! Ocusell allows users to invite unlimited collaborators.
Ocusell’s marketplace is a one-stop-shop for visual media services. Simply select a service(s), provide your preferred times for the service, and our team will match you with a highly rated professional.
Our vendors are sourced from Cincinnati-based visual media company, Oval Room Group. Click here to learn more about Oval Room Group.
Our marketplace offers a wide range of professional services to elevate your listings! Choose from: Professional Photography, Videography, Virtual staging, renovations, 3D tours, ariel visuals, and enhancements.
The cost of services varies depending on the services selected and square footage of the property. After requesting a service(s), a member of Oval Room Group will reach out with a quote and more details.
Payments are made directly to vendors. Users will be invoiced upon delivery of visual assets.
A custom, invite-only property site is auto generated for every property listed through Ocusell. Utilize the Property Site to showcase your listings, collaborate with interested parties, and close deals faster. To view your custom property site, hover over your listing in the dashboard, and select View Property Site.